About Us - Commitments
COMMITMENT TO QUALITY
“Our commitment to quality
is what allows us to perform services for our clients, consistently,
predictably and thereby achieving a superior level of customer
satisfaction - Customer Delight.”
 At
DATROSE, we believe that the benefits of quality managed processes
that deliver consistent superior performance is a key differentiator
for our clients. We were founded on this principle in 1976
when accuracy of keypunch data was important to our client’s
needs and it is still true today in our business practices
working with our clients on their Human Resources, Finance
and Document Process Outsourcing needs.
Over the years, our commitment to quality has not changed
and our investment in implementing various quality tools and
training is evidence of this promise. We are committed to
utilizing Six Sigma
tools in our work processes and our participation in Lean
Six Sigma™ Champions Training
has enabled us to provide our clients with the advantage of
utilizing a proven, disciplined, data-driven approach and
methodology for reducing defects towards Six Sigma level!
This simply means: a measure of quality that strives for near
perfection! We are proud of our employees who have achieved
Six Sigma Green Belt
certification and are striving to achieve even higher levels.
We don’t just manage defects, we strive to eliminate
them! As a result, our clients can expect virtually defect-free
processes that yield consistent, predictable results at a
cost savings. We believe that defect-free results lead to
Customer Delight!
COMMITMENT TO OUR CUSTOMERS
“At Datrose, we are an extension of our
client’s business!”
We take our commitment to the clients we serve one step
beyond Customer Delight. We call that
step Client-Care PLUS!
DATROSE, Inc. relentlessly pursues excellence by focusing
on the most important key drivers of its business: Customers.
Our entire workforce is expected to uphold ethical behavior
standards, as well as personal integrity in their interaction
with our clients; at all times.
Client-Care PLUS
means more than just treating our customers ethically, it
means predictably supplying quality services, guidance, and
governing. It means we pursue strategies based on the best
practices available. It means we use technology to achieve
competitive advantage for our clients, and it means that we
are dedicated to responsibly managing our clients’ needs
to achieve Customer Delight.
It is our total dedication to customers that has led them
to become our best references.
| “I am
delighted to let you know that for the fifth year running,
you have achieved an audit rating of “1” (the
highest level). As you know, the rating is based on Control,
Consistency and Quality of work performed.” |
“Based
on our internal benchmark study, we expected cycle time
for staffing to be about 5 days. You have reduced this
cycle time by 40% to between 2 and 3 days. This really
helps us in our business planning activities.” |
| “It has been
a pleasure to work with every one on the DATROSE Team.
You always go out of your way to make sure our needs are
met.” |
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